Privacy Policy

Privacy Policy

Last updated: 17 May 2026

I take your privacy seriously. This policy explains what personal information is collected through this website, how it’s used, and your rights under UK data protection law (UK GDPR).

1. Data Controller

Caroline Gates‑Turnbull The Pain Resilience Coach Email: caroline@carolinegatesturnbull.com

I am the person responsible for handling any personal data collected through this website.

2. What Personal Data Is Collected

Information you provide directly

If you use the contact form, I may collect:

Your name

Your email address

Your phone number (if you choose to provide it)

The message you send

Information collected automatically

Like most websites, basic technical data may be collected automatically for security and performance, such as:

IP address

Browser type

Pages visited

Time spent on the site

This is handled by standard website analytics tools provided by my hosting service (IONOS).

3. Why Your Data Is Collected

Your information is collected for the following purposes:

To respond to your enquiry

To communicate with you about coaching services if you choose to work with me

To maintain website security and performance

To keep basic records as required for running a small business

I do not use your data for marketing unless you explicitly ask to receive updates.

4. Legal Basis for Processing

Under UK GDPR, I process personal data on the following bases:

Legitimate interest — responding to enquiries and running my business

Contract — if you become a client

Legal obligation — basic record‑keeping for tax and accounting

5. How Your Data Is Stored

Your information is stored securely and only for as long as necessary:

Contact form messages are stored in my email inbox

Client information (if applicable) is stored securely and only for the duration required by law

I do not sell or share your data with third parties.

6. Your Rights

You have the right to:

Access the personal data I hold about you

Ask for corrections to inaccurate information

Request deletion of your data (in most cases)

Withdraw consent if you previously gave it

Object to how your data is used

To exercise any of these rights, email me at caroline@carolinegatesturnbull.com.

7. Cookies

This website may use basic cookies for functionality and analytics. You can control cookies through your browser settings.

8. Contact

If you have any questions about this Privacy Policy or how your data is handled, you can contact me at:

caroline@carolinegatesturnbull.com